Paid my six month premium for six cars. Sold two cars before next premium payment was due. Rather than disburse refund checks at the time I sold the two cars they credited me. When next six month premium became due they applied the credit toward the same premium rate...Read more
At the beginning of May 2017, a small tornado knocked our chimney into our roof - only 2 feet from my 5 year old daughter's bedroom window. It caused a large hole in our living room, we had rain gushing into the house, no way to stop it. Thankfully, we were not home at...Read more
My family members were involved in a collision while sitting in traffic (not moving), State Auto Insured rear ended them. This caused them to hit the vehicle in front of them also stopped and not moving, which in turn caused that vehicle to slam into the vehicle in...Read more
Daughter at stop sign, hit by SA insured!! accident on Jan. 11 and still nothing. Stephen Dahl with state auto is dodging every chance he gets, keeps coming up with excuses. Need a rental for my daughter to get back and forth from school and work. First he said that...Read more
I didn't like
Had a wreck over a week ago and my adjuster has yet to contact me. I have been doing all the contacting and was just told that she has not accepted liability for the wreck when her client was at fault and was ticketed. I am So pissed. I've lost work, driving in a...Read more
OMG! These people are awful! If your payment is due on the 20th of the month, and you make your payment on THEIR website on the 20th of the month, you will get a notice of cancellation on the 21st. If you make your payment early, for evermore, that will be your new due...Read more
Short Review on May 06, 2016
My house burned down but do you think I got any help from state auto. No all I got was sorry you've always paid your premiums. But we are not going to pay you anything. I lost everything because the the insurance agent said I was covered and took my money. So this company will be glad to take your money and not hold up there part in the end.
REAR ENDED BY STATE AUTO INSURED AND HAVE BEEN WAITING FOR GOING ON 2 WEEKS FOR CANTACT BACK FROM ANGELA SAAK...HAVE SENT HER NUMEROUS EMAILS AND LEFT SEVERAL MESSAGES BUT NO CALLS BACK AND NO RESPONSES BACK...WOULD NOT RECOMMEND THIS INSURANCE TO ANYONE...WOULD...Read more
I hit a deer with my car, the customer service (or lack of) from their claims department was shocking! They don't care, they are not truthful about when they process items and their idea of the car rental rider on my policy is so warped it is laughable. One would...Read more
State Auto Insurance Claim Review
1/13 I was hit on the right side by a careless driver attempting to change lanes prior to looking- the deman letter was sent 6/15 to date still no response. On the bright side my car was fixed in a timely manner- the adjuster is just taking their sweet time wth an offer
South Euclid, Ohio
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