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State Auto Insurance - Filled a home fire clam

Me an my wife have work very hard to have a home.We put everything we had n remolding it. with money we got when she an I retired from Air force, we nerve filled a clam every an now when we needed them we were let down wife an my 3 year old an my 2 year old we are paying for everything out of pocket. 325- 733-2428 Mr Kerry by
#1203763
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My mom’s home caught fire on July 27. They have still not approved any further work to be done beyond the initial mitigation. They are stalling and using scare tactics. This is a home my parents have owned for 47 years. All she wants is to get it done and done right....
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1.1
#1200907
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Ordered insurance on phone. Got quote and i said fine. A few days later they email me and say i have to put a tracking device on my car. I said no way. The quote didnt say this. I told them to cancel the policy b4 it starts in 2 weeks and not to send the item. They...
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1.0
#1194763
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This company is a JOKE. I switched from State Farm to State Auto about 6 months ago and it was the worst mistake ever. My "adult" son was driving my "FULLY INSURED" vehicle and got into an accident due to black ice and they have decided not to cover it because he...
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2.7
#1181396
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son was in SA insured persons truck,bad wreck son has $20,000 in med bills,they are trying to tell him not enough coverage but minimal law in our state is $25,000 per person per injury .three young men are now stuck with big medical bills.thanks SA you suck. they have...
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#1175606
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State Auto Insurance - New costumer

Wasn't told i would be billed in one lump sum. Received a notice that on 01/09 my policy would be cancelled for non payment. They cancelled on sunday the 7th. Single father of 3 with no home insurance because of this. Bank is on my tail now. Thanks state auto
1.0
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Billing Practices
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Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Product or Service Quality
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#1166411
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After death of my mother, late fees of $10 per month accumulated on a $33 bill for a policy change which was unclear to me. I had just taken over her finances and it took time to transition accounts. I asked them to waive fees given the circumstances and the agent was...
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1.0
#1152467
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They was suppose to pay off my truck after their client had totalled it and they did with a long delay and lowered my credit score. Found this out while trying to buy a new car. I was very upset and have chest pains from the stress and emotionally unstable. The claims...
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1.0
#1149905
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Paid my six month premium for six cars. Sold two cars before next premium payment was due. Rather than disburse refund checks at the time I sold the two cars they credited me. When next six month premium became due they applied the credit toward the same premium rate...
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#1093473
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At the beginning of May 2017, a small tornado knocked our chimney into our roof - only 2 feet from my 5 year old daughter's bedroom window. It caused a large hole in our living room, we had rain gushing into the house, no way to stop it. Thankfully, we were not home at...
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wilyjess
wilyjess

I should also add that the supervisor said that they had not been contacted by ServPro regarding anything. We provided them with call logs from ServPro (apparently, they are ...

1.0
I didn't like
  • Take too much time contacting customers
  • Caught adjuster and his supervisor in several lies
  • Do not contact customers
#1072079
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