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Our vehicle was totaled due to flooding recently. Our complaint is that our insurance company didn’t do a fair job appraising our vehicle. The cars they picked for comparison are not comparable to our vehicle. Two of them showed accident and damage in their Carfax...
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Company wrote 0 private or public responses to the review from Sep 23.
1.1
#1363954
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i took out State Auto Home/auto last September when I moved and had to increase the value of my home. Shortly after, I backed out slowly in a Walmart parking lot, when I felt a slight crunch. I thought someone's basket had hit my car. When I got out to see, it was a...
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Company wrote 0 private or public responses to the review from Aug 09.
#1325909
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State Auto Insurance - Policy premium

I’ve had your auto and homeowners insurance since 2012. My son was on my policy. When he got married, my agent insisted that they both be added to our insurance since they live with us. They both have their own vehicles and don’t drive ours!
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 21.
#1309462
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State Auto Insurance - Worst Customer Service

Every attempt I have made to get in touch with this company regarding my insurance policy has been met with a option to leave a voicemail. I’ve been trying to contact someone for about a week and a half now.
Company wrote 0 public responses to the review from Jul 20.
#1308780
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Do not give these people your bank account information! Unless you have received all information & coverage for esignatures or they will still withdraw from your account. Missy Farmers is very rude, she did not return my call nor did I get a email to finalize the...
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Company wrote 0 public responses to the review from Jul 17.
#1306140
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State Auto Insurance - Sales rep

Very professional knew her information on spot. Pleased with them so far
Company wrote 0 private or public responses to the review from Jun 10.
4.8
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1277036
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claims rep. ANDREW RASMUSSEN , will not follow though in handding claims , promised return phone calls , did not . then goes on vacation for 2 weeks . forwarded to his mng. , HE IS OUT UNTIL MON. call customer service , GET SENT TO RASMUSSEN VOICE MAIL . was informed...
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Company wrote 0 private or public responses to the review from Jun 06.
Anonymous
Susan Zykan

I’m dealing with them as well as the customer with damage from a company that has StateAuto as their liability insurance- over a month of back and forth and voicemails and wit...

2.8
#1273247
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State Auto Insurance - The worst experience i ever have

I called road assistance today and i wait more that 3 hours and never come, they keep calling back to wait another 20 minutes and last one another 90 minutes cause theh never got the job order, i don't know what happen with them but they are really not professional!!!!!
Company wrote 0 public responses to the review from May 22.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1262008
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Will not answer phone! Always goes to voicemail. Very slow in responding - my vehicle has set in the shop for 2 weeks and the insurance company is fighting everything the shop says to fix. They want to use used parts and they do not have an adjuster in Kansas. They...
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Company wrote 0 private or public responses to the review from May 16.
I didn't like
  • Customer service
  • Take too much time contacting customers
#1257126
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I got an email saying the card they charge my ins premium on had expired. It was a debit card and the bank was bought out. I called to correct the card and pay what was owed. When doing so I was told that a 25$ charge was also being charged for a bounced charge. I was...
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Company wrote 0 private or public responses to the review from Apr 02.
#1224352
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