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i took out State Auto Home/auto last September when I moved and had to increase the value of my home. Shortly after, I backed out slowly in a Walmart parking lot, when I felt a slight crunch. I thought someone's basket had hit my car. When I got out to see, it was a...
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#1325909
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State Auto Insurance - Policy premium

I’ve had your auto and homeowners insurance since 2012. My son was on my policy. When he got married, my agent insisted that they both be added to our insurance since they live with us. They both have their own vehicles and don’t drive ours!
#1309462
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State Auto Insurance - Worst Customer Service

Every attempt I have made to get in touch with this company regarding my insurance policy has been met with a option to leave a voicemail. I’ve been trying to contact someone for about a week and a half now.
#1308780
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Do not give these people your bank account information! Unless you have received all information & coverage for esignatures or they will still withdraw from your account. Missy Farmers is very rude, she did not return my call nor did I get a email to finalize the...
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#1306140
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State Auto Insurance - Sales rep

Very professional knew her information on spot. Pleased with them so far
4.8
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Price Affordability
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#1277036
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claims rep. ANDREW RASMUSSEN , will not follow though in handding claims , promised return phone calls , did not . then goes on vacation for 2 weeks . forwarded to his mng. , HE IS OUT UNTIL MON. call customer service , GET SENT TO RASMUSSEN VOICE MAIL . was informed...
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2.8
#1273247
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State Auto Insurance - The worst experience i ever have

I called road assistance today and i wait more that 3 hours and never come, they keep calling back to wait another 20 minutes and last one another 90 minutes cause theh never got the job order, i don't know what happen with them but they are really not professional!!!!!
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1262008
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Will not answer phone! Always goes to voicemail. Very slow in responding - my vehicle has set in the shop for 2 weeks and the insurance company is fighting everything the shop says to fix. They want to use used parts and they do not have an adjuster in Kansas. They...
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I didn't like
  • Take too much time contacting customers
  • Customer service
#1257126
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I got an email saying the card they charge my ins premium on had expired. It was a debit card and the bank was bought out. I called to correct the card and pay what was owed. When doing so I was told that a 25$ charge was also being charged for a bounced charge. I was...
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#1224352
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State Auto Insurance - No fault going up again then *** pay my medical bills

This company is pathetic my life was ruined by this company trust me look elsewhere no point going into detail clearly I'm not the only one with this point of view
#1222211
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