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Do not give these people your bank account information! Unless you have received all information & coverage for esignatures or they will still withdraw from your account. Missy Farmers is very rude, she did not return my call nor did I get a email to finalize the...
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#1306140
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State Auto Insurance - Sales rep

Very professional knew her information on spot. Pleased with them so far
4.8
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#1277036
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claims rep. ANDREW RASMUSSEN , will not follow though in handding claims , promised return phone calls , did not . then goes on vacation for 2 weeks . forwarded to his mng. , HE IS OUT UNTIL MON. call customer service , GET SENT TO RASMUSSEN VOICE MAIL . was informed...
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2.8
#1273247
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State Auto Insurance - The worst experience i ever have

I called road assistance today and i wait more that 3 hours and never come, they keep calling back to wait another 20 minutes and last one another 90 minutes cause theh never got the job order, i don't know what happen with them but they are really not professional!!!!!
1.0
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
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Value for money
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#1262008
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Will not answer phone! Always goes to voicemail. Very slow in responding - my vehicle has set in the shop for 2 weeks and the insurance company is fighting everything the shop says to fix. They want to use used parts and they do not have an adjuster in Kansas. They...
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I didn't like
  • Take too much time contacting customers
  • Customer service
#1257126
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I got an email saying the card they charge my ins premium on had expired. It was a debit card and the bank was bought out. I called to correct the card and pay what was owed. When doing so I was told that a 25$ charge was also being charged for a bounced charge. I was...
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#1224352
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State Auto Insurance - No fault going up again then *** pay my medical bills

This company is pathetic my life was ruined by this company trust me look elsewhere no point going into detail clearly I'm not the only one with this point of view
#1222211
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If I could give them ZERO stars, I would!! Absolute WORST insurance company I have ever had!! We had all of our personal and business insurance with them, paying them over $20,000 per year. In November 2017, an uninsured motorist pulled out in front of my husband and...
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1.0
#1218341
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State Auto Insurance - Worst insurance company

Worst insurance ever do not try to insure with them.Canceled my policy and still pulling money out.No refund for over a month
1.0
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#1217189
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This is a horrible company to insure with. To start off, I was a very naïve adult when first getting car insurance. I went though this company and was payout the butt for nothing. I didn't have roadside, or anything like that. One time I got a flat, paid out of pocket,...
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1.0
#1214753
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