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After death of my mother, late fees of $10 per month accumulated on a $33 bill for a policy change which was unclear to me. I had just taken over her finances and it took time to transition accounts. I asked them to waive fees given the circumstances and the agent was...
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1.0
#1152467
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They was suppose to pay off my truck after their client had totalled it and they did with a long delay and lowered my credit score. Found this out while trying to buy a new car. I was very upset and have chest pains from the stress and emotionally unstable. The claims...
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1.0
#1149905
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Paid my six month premium for six cars. Sold two cars before next premium payment was due. Rather than disburse refund checks at the time I sold the two cars they credited me. When next six month premium became due they applied the credit toward the same premium rate...
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#1093473
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State Auto Insurance - New costumer

State Auto Insurance
#1166411
1.0
Details
Wasn't told i would be billed in one lump sum. Received a notice that on 01/09 my policy would be cancelled for non payment. They cancelled on sunday the 7th. Single father of 3 with no home insurance because of this. Bank is on my tail now. Thanks state auto
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Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Product or Service Quality
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Website

Short Review on May 06, 2016

State Auto Insurance
#842723
1.0
Details
My house burned down but do you think I got any help from state auto. No all I got was sorry you've always paid your premiums. But we are not going to pay you anything. I lost everything because the the insurance agent said I was covered and took my money. So this company will be glad to take your money and not hold up there part in the end.
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Additional Fees
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
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Product or Service Quality
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Value for money
Website

State Auto Insurance Claim Review

State Auto Insurance
#770765
1/13 I was hit on the right side by a careless driver attempting to change lanes prior to looking- the deman letter was sent 6/15 to date still no response. On the bright side my car was fixed in a timely manner- the adjuster is just taking their sweet time wth an offer
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At the beginning of May 2017, a small tornado knocked our chimney into our roof - only 2 feet from my 5 year old daughter's bedroom window. It caused a large hole in our living room, we had rain gushing into the house, no way to stop it. Thankfully, we were not home at...
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wilyjess
wilyjess

I should also add that the supervisor said that they had not been contacted by ServPro regarding anything. We provided them with call logs from ServPro (apparently, they are ...

1.0
I didn't like
  • Caught adjuster and his supervisor in several lies
  • Take too much time contacting customers
  • Do not contact customers
#1072079
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My family members were involved in a collision while sitting in traffic (not moving), State Auto Insured rear ended them. This caused them to hit the vehicle in front of them also stopped and not moving, which in turn caused that vehicle to slam into the vehicle in...
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Anonymous
Anonymous

I failed to mention that could easily resolve claims such as this, in which they are placing liability on the vehicle which was sitting still. It is called a black box, you kn...

#1031710
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Daughter at stop sign, hit by SA insured!! accident on Jan. 11 and still nothing. Stephen Dahl with state auto is dodging every chance he gets, keeps coming up with excuses. Need a rental for my daughter to get back and forth from school and work. First he said that...
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Anonymous
JJ

You are complaining about something that is almost standard in the industry. State Auto is not your insuring company they are the other driver's and are not bound by many laws...

1.0
I didn't like
  • Suck
#1004465
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Had a wreck over a week ago and my adjuster has yet to contact me. I have been doing all the contacting and was just told that she has not accepted liability for the wreck when her client was at fault and was ticketed. I am So pissed. I've lost work, driving in a...
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1.0
#946499
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OMG! These people are awful! If your payment is due on the 20th of the month, and you make your payment on THEIR website on the 20th of the month, you will get a notice of cancellation on the 21st. If you make your payment early, for evermore, that will be your new due...
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Anonymous
Anonymous

I am reaching out to all those who have had to deal with this company which is dealing with people in bad faith. Strength in numbers. They have denied liability for a crash in...

1.3
#943663
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REAR ENDED BY STATE AUTO INSURED AND HAVE BEEN WAITING FOR GOING ON 2 WEEKS FOR CANTACT BACK FROM ANGELA SAAK...HAVE SENT HER NUMEROUS EMAILS AND LEFT SEVERAL MESSAGES BUT NO CALLS BACK AND NO RESPONSES BACK...WOULD NOT RECOMMEND THIS INSURANCE TO ANYONE...WOULD...
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Anonymous
Anonymous

They did the same thing to me. Avoided me for a week and a half. By time they accepted liability I had to start paying for my rental on my own as they would not pay for it a...

Anonymous
Anonymous

i was also hit by one of their clients and state auto blamed me 100% to avoid paying anything. I made sure that my insurance did not give them anything. Hate this State Auto.

1.0
I didn't like
  • Do not contact customers
#829902
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I hit a deer with my car, the customer service (or lack of) from their claims department was shocking! They don't care, they are not truthful about when they process items and their idea of the car rental rider on my policy is so warped it is laughable. One would...
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1.3
#791923
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