Our vehicle was totaled due to flooding recently. Our complaint is that our insurance company didn’t do a fair job appraising our vehicle. The cars they picked for comparison are not comparable to our vehicle. Two of them showed accident and damage in their Carfax...Read more
i took out State Auto Home/auto last September when I moved and had to increase the value of my home. Shortly after, I backed out slowly in a Walmart parking lot, when I felt a slight crunch. I thought someone's basket had hit my car. When I got out to see, it was a...Read more
At the beginning of May 2017, a small tornado knocked our chimney into our roof - only 2 feet from my 5 year old daughter's bedroom window. It caused a large hole in our living room, we had rain gushing into the house, no way to stop it. Thankfully, we were not home at...Read more
This company is a JOKE. I switched from State Farm to State Auto about 6 months ago and it was the worst mistake ever. My "adult" son was driving my "FULLY INSURED" vehicle and got into an accident due to black ice and they have decided not to cover it because he...Read more
If I could give them ZERO stars, I would!! Absolute WORST insurance company I have ever had!! We had all of our personal and business insurance with them, paying them over $20,000 per year. In November 2017, an uninsured motorist pulled out in front of my husband and...Read more
claims rep. ANDREW RASMUSSEN , will not follow though in handding claims , promised return phone calls , did not . then goes on vacation for 2 weeks . forwarded to his mng. , HE IS OUT UNTIL MON. call customer service , GET SENT TO RASMUSSEN VOICE MAIL . was informed...Read more
State Auto Insurance - Worst Customer Service
Every attempt I have made to get in touch with this company regarding my insurance policy has been met with a option to leave a voicemail. I’ve been trying to contact someone for about a week and a half now.
Do not give these people your bank account information! Unless you have received all information & coverage for esignatures or they will still withdraw from your account. Missy Farmers is very rude, she did not return my call nor did I get a email to finalize the...Read more
State Auto Insurance - Policy premium
I’ve had your auto and homeowners insurance since 2012. My son was on my policy. When he got married, my agent insisted that they both be added to our insurance since they live with us. They both have their own vehicles and don’t drive ours!
Will not answer phone! Always goes to voicemail. Very slow in responding - my vehicle has set in the shop for 2 weeks and the insurance company is fighting everything the shop says to fix. They want to use used parts and they do not have an adjuster in Kansas. They...Read more
I didn't like
- Take too much time contacting customers
- Customer service
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