State Auto Insurance
Reviews and Complaints
Worst insurance company
Ordered insurance tried to scam me
Filled a home fire clam
No fault going up again then *** pay my medical bills
Unreasonable and insensitive
They suck!
New costumer
They do not call people back and try to lie about coverage
son was in SA insured persons truck,bad wreck son has $20,000 in med bills,they are trying to tell him not enough coverage but minimal law in our state is $25,000 per person per injury .three young men are now stuck with big medical bills.thanks SA you suck. they have dodged calls now our adjuster has not been there for 3 weeks,and cannot reach her manager,they play a good game but have bad customer relations,with that being said we have spoke to a lawyer about the situation and says they will pay in the end we will have to go to the courts
State Auto Premium Scam
State Auto Insurance Scam
My family members were involved in a collision while sitting in traffic (not moving), State Auto Insured rear ended them. This caused them to hit the vehicle in front of them also stopped and not moving, which in turn caused that vehicle to slam into the vehicle in front of that person.
In total 2 vehicle were totaled by their insured and one damaged (not counting the vehicle of their insured). 3 individuals were carted off to the hospital with injuries. State Auto refused rental car and liability. They really need to educate their adjusters as to the state law in the state in which these accidents occur.
In my family members case the passenger can not be held liable in anyway, they are considered as innocent as a baby! Bad company willing to do anything to keep from paying claims.
Oh and by the way, 3rd party claims can leave their own insured's opened to a law suit which could end up exceeding their policy limits! This shows me they don't even care if they hurt their own insured to save themselves money.
Daughter hit by State auto insured
Daughter at stop sign, hit by SA insured!! accident on Jan.
11 and still nothing. Stephen Dahl with state auto is dodging every chance he gets, keeps coming up with excuses. Need a rental for my daughter to get back and forth from school and work. First he said that the insuree had to accept liability?
( yeah i know. right!!!!) they had 30 days to accept then go on to the next stage ( of lack of help ). who knows what that is! I have to chase them down to get answers and then they pass the buck to a different dept.?
I have done what he has asked right away and sent copies of police report, emailed pics of daughters car, etc. still nothing and that was within a week of the accident. STATE AUTO has horrible CUSTOMERS SERVICE AND IT IS THE WORST I HAVE EVER SEEN AND I HAVE BEEN AROUND A WHILE !!!!!!!!!!! I am in the process of a lawsuit and if the claim does not get resolved in a timely manner then i will forge ahead with my suit!!!
My advise (((((((((((((( DO NOT USE STATE AUTO )))))))))))))!!!!!!!!!!! I think the next step is the BBB and report them, maybe this will help with getting something done.
- Suck
Preferred solution: Let the company propose a solution
State Auto Insurance - Auto Loan Review from Williamsburg, Virginia
OMG!
These people are awful! If your payment is due on the 20th of the month, and you make your payment on THEIR website on the 20th of the month, you will get a notice of cancellation on the 21st. If you make your payment early, for evermore, that will be your new due date.
One time they cancelled our insurance never notified us, because of the same thing I talked about above, we kept making our payments, and found out 6 MONTHS later, through a fluk, no accidents, we were uninsured! I had to pull the payment history from our bank, and submitted it to State Auto to prove we had made the payments on time. They sent us ALL 6 months of our payments back!
If this is how they handle payments, I'm afraid to think how they would handle a claim.
State Auto Insurance - Auto Loan Review from Atlanta, Georgia
Short Review on May&nbs-04:00;06,&nbs-04:00;2016
STATE AUTO DOESN'T CARE
- Do not contact customers
Preferred solution: FOLLOW UP MWITH YOUR CUSTOMERS
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I failed to mention that could easily resolve claims such as this, in which they are placing liability on the vehicle which was sitting still. It is called a black box, you know, like the one in airplanes.
Yes, I am sure that they are aware of the box which can tell them if the vehicle was moving 5 seconds before the impact.
Oh, but this would quickly determine the liability and why would they want to do determine liability? After all, then they would have to pay a claim and do the right thing for all involved including their own insured!