These people are awful! If your payment is due on the 20th of the month, and you make your payment on THEIR website on the 20th of the month, you will get a notice of cancellation on the 21st. If you make your payment early, for evermore, that will be your new due date.
One time they cancelled our insurance never notified us, because of the same thing I talked about above, we kept making our payments, and found out 6 MONTHS later, through a fluk, no accidents, we were uninsured! I had to pull the payment history from our bank, and submitted it to State Auto to prove we had made the payments on time. They sent us ALL 6 months of our payments back!
If this is how they handle payments, I'm afraid to think how they would handle a claim.
Product or Service Mentioned: State Auto Insurance Auto Loan.
Reason of review: Problems with payment.