Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Value for money


These people are awful! If your payment is due on the 20th of the month, and you make your payment on THEIR website on the 20th of the month, you will get a notice of cancellation on the 21st. If you make your payment early, for evermore, that will be your new due date.

One time they cancelled our insurance never notified us, because of the same thing I talked about above, we kept making our payments, and found out 6 MONTHS later, through a fluk, no accidents, we were uninsured! I had to pull the payment history from our bank, and submitted it to State Auto to prove we had made the payments on time. They sent us ALL 6 months of our payments back!

If this is how they handle payments, I'm afraid to think how they would handle a claim.

Product or Service Mentioned: State Auto Insurance Auto Loan.

Reason of review: Problems with payment.

Company wrote 0 private or public responses to the review from Oct 26, 2016.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

I am reaching out to all those who have had to deal with this company which is dealing with people in bad faith. Strength in numbers.

They have denied liability for a crash in which their insured hit a car sitting in traffic, totaled that car, the car in front of it was totaled, and the vehicle in front of it was damaged.

In total 3 vehicles were damaged by their insured and 3 people had to be carted off to the hospital. How can this continue to go on without us banding together to put a stop to this deceptive business practice?

to Anonymous Williamsburg, Virginia, United States #1313530


We're leaving them and going to USAA, which is over 100.00 less expensive a monthat with the better coverage.

I think a mass exodus is in order.

You May Also Like