Product: State Auto Insurance Customer Care Clear all filters (0 of 6 reviews match)
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State Auto Insurance - Worst Customer Service

Every attempt I have made to get in touch with this company regarding my insurance policy has been met with a option to leave a voicemail. I’ve been trying to contact someone for about a week and a half now.
Product
State Auto Insurance Customer Care
#1308780
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Do not give these people your bank account information! Unless you have received all information & coverage for esignatures or they will still withdraw from your account. Missy Farmers is very rude, she did not return my call nor did I get a email to finalize the...
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State Auto Insurance Customer Care
#1306140
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State Auto Insurance - The worst experience i ever have

I called road assistance today and i wait more that 3 hours and never come, they keep calling back to wait another 20 minutes and last one another 90 minutes cause theh never got the job order, i don't know what happen with them but they are really not professional!!!!!
1.0
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State Auto Insurance Customer Care
#1262008
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Will not answer phone! Always goes to voicemail. Very slow in responding - my vehicle has set in the shop for 2 weeks and the insurance company is fighting everything the shop says to fix. They want to use used parts and they do not have an adjuster in Kansas. They...
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State Auto Insurance Customer Care
I didn't like
  • Take too much time contacting customers
  • Customer service
#1257126
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REAR ENDED BY STATE AUTO INSURED AND HAVE BEEN WAITING FOR GOING ON 2 WEEKS FOR CANTACT BACK FROM ANGELA SAAK...HAVE SENT HER NUMEROUS EMAILS AND LEFT SEVERAL MESSAGES BUT NO CALLS BACK AND NO RESPONSES BACK...WOULD NOT RECOMMEND THIS INSURANCE TO ANYONE...WOULD...
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Anonymous
Anonymous

They did the same thing to me. Avoided me for a week and a half. By time they accepted liability I had to start paying for my rental on my own as they would not pay for it a...

Anonymous
Anonymous

i was also hit by one of their clients and state auto blamed me 100% to avoid paying anything. I made sure that my insurance did not give them anything. Hate this State Auto.

1.0
Product
State Auto Insurance Customer Care
I didn't like
  • Do not contact customers
#829902
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I hit a deer with my car, the customer service (or lack of) from their claims department was shocking! They don't care, they are not truthful about when they process items and their idea of the car rental rider on my policy is so warped it is laughable. One would...
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1.3
Product
State Auto Insurance Customer Care
#791923
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