This company is a JOKE. I switched from State Farm to State Auto about 6 months ago and it was the worst mistake ever.
My "adult" son was driving my "FULLY INSURED" vehicle and got into an accident due to black ice and they have decided not to cover it because he wasn't a "listed" driver. Why would he be when he had his own vehicle? He just happened to be borrowing my vehicle while his was down. So basically I'm only insured as long as it's myself or my husband driving.
It wouldn't be covered if I let anyone borrow it. What a JOKE. Insurance companies are a SCAM. You pay a ton of money to them every month to protect you in cases like this but then when something actually happens they look for ANY excuse not to pay a claim.
SCREW YOU STATE AUTO!!!!!!! I Will tell everyone I know NOT to use you EVER!!!!!!!!!
Product or Service Mentioned: State Auto Insurance Auto Claim.
Reason of review: Denial of insurance claim.
Preferred solution: Cover the claim.